Position: IT Administrator
Employment Type: Permanent Full Time
Location: Saskatoon, SK and Whitecap, SK (in-office)

The Opportunity

At Virtual Health Hub (VHH), technology is more than infrastructure – it is an essential part of how we make healthcare services available to communities in rural, remote, and northern Saskatchewan.

As a growing organization with an ambitious vision, we offer an opportunity to make a meaningful impact while helping shape the technology environment that supports our work. Reporting to the Director, Information Technology & Digital Innovation, the IT Administrator will take a broad, hands-on role in supporting our technology ecosystem, spanning end-user support, cloud services, networks, systems, applications, AI tools, automation, and data security.

This is a role for a versatile IT professional who enjoys variety, takes initiative, and is comfortable moving between troubleshooting a technical issue, improving a workflow, supporting a new technology implementation, and finding practical solutions to emerging needs. As the primary point of contact for day-to-day IT operations, you will have the opportunity to take ownership, work across teams, collaborate with external partners, and contribute to building reliable, secure, and scalable technology practices as VHH continues to grow.

If you enjoy wearing many hats, bringing together a broad range of technical skills, and seeing the direct impact of your work, this is an opportunity to put your expertise to work for a purpose-driven organization where technology helps make healthcare more accessible.

What You’ll Do

You will support our mission across the entire operation (endpoints, cloud, networks, systems, applications, AI tools, and data).  This role carries a meaningful responsibility: the people, tools, and systems you support directly enable the delivery of care to equity seeking communities in the north.

As the primary point of contact, you will be responsible for the day-to-day IT operations. You will handle complex helpdesk escalations, support Microsoft 365 environments, contribute to IT projects, support systems, advance workflows and develop automations, and ensure staff can work securely and effectively — no matter where they are.

Key Responsibilities

Technical Support & Troubleshooting 

• Resolve escalated Tier 1 support tickets across Windows, macOS, iOS, Android, and various other endpoints
• Serve to escalate Tier 3 support tickets to SME, and partners, coordinating resolution to complex hardware (e.g., endpoints including medical devices), software, and connectivity (network) issues
• Support staff and clinical users across low-bandwidth and rural environments
• Maintain up-to-date documentation of technical support processes, solutions, and configurations internally, and externally
• Liaise with SMEs, partners, service providers and other stakeholders in VHH’s technology ecosystem

 Microsoft 365 Administration

• Administer Microsoft 365 tenant services including Exchange Online, SharePoint, Teams, Intune, Entra, etc.
• Manage user provisioning, licensing, group policies, and conditional access configurations
• Support SharePoint as system-of-record for secure document management
• Troubleshoot M365 service issues and liaise with Microsoft partners as required

 Service Management & Project Support

• Manage tickets through the ITSM platform, ensuring SLA adherence and build and maintain the knowledge base
• Contribute to IT projects including system rollouts, device refreshes, infrastructure upgrades, and service expansion
• Assist in developing and maintaining IT runbooks, SOPs, and guides
• Support a wide range of workflows including onboarding and offboarding for staff and contractors
• Develop automations for business improvement

 Data & Security

 Working with the IT team to:

• Ensure IT practices align with PIPEDA, provincial health privacy legislation (e.g., HIPA), and organizational data governance policies
• Support security controls including MFA, device encryption, and data loss prevention, including policy development, and support for audits
• Assist with privacy incident response, reporting, and documentation
• Participate in security awareness and training initiatives for clinical and non-clinical staff
• Support data loss prevention, backup systems, and DR

 What You’ll Bring

• Diploma, or degree in a related technical field. An equivalent combination of education and substantial hands-on experience will be considered
• A minimum of five (5) years of work experience in endpoint support or IT helpdesk, with at least one (1) year at a Tier 2 level
• Excellent working knowledge of computer systems, network and systems administration, and administrative systems
• Professional proficiency with Microsoft 365 administration (Exchange, Teams, SharePoint, Intune, Entra AD)
• Excellent customer service skills with the ability to communicate technical concepts to non-technical users
• Proven ability to troubleshoot complex issues independently and under pressure
• Experience working with ITSM platforms (e.g., ServiceNow, Jira)
• Strong interpersonal skills supporting diverse teams in clinical, administrative, academic, and technical domains
• Strong analytical skills, with the ability to adapt, and step up in areas where needed

Preferred Qualifications 

• Experience in a regulated environment with exposure to (health) data privacy requirements (e.g., PIPEDA, HIPA, or equivalent)
• Microsoft certifications (MS-102, MD-102, or equivalent)
• CompTIA A+, Network+, or Security+ certification
• 3+ years at a Tier 2 level
• Experience with clinical systems (EMR/EHR, telehealth platforms, medical devices)
• Project coordination experience with the ability to manage tasks, timelines, deliverables, and stakeholder communication

Location 

This position is required to work at our Saskatoon office with a planned office relocation to Whitecap, SK in Spring 2027.

How to Apply

Join us in shaping the future of Virtual Health Hub. Apply today by submitting your cover letter and resume (in one document) to careers@virtualhealthhub.ca with the subject line: ‘IT Administrator’. No phone calls please. The application deadline is November 3, 2026.